Frequently Asked Questions

Roofrite’s plumbers are licensed and registered as required by Victoria’s Building & Plumbing Commission. We also carry Public Liability insurance cover to $20M and Workcover insurance.

Yes, Roofrite provides polycarbonate roofing, metal roofing and guttering, box guttering, cladding and skylight services to both the residential and commercial sectors.

Roofrite services inner and metropolitan Melbourne. Outside of that is by arrangement only.

You can use our web contact page to send us an email with photos or plans, and we will determine whether a site visit is necessary or if we can provide a quote based on the information provided.

Alternatively, you can call the office to speak with one of our friendly, knowledgeable Client Services team members, who can arrange a visit from a licensed roof plumber to assess your project requirements.

For the sake of expediency, we can sometimes provide a quote based on images or plans. However, if your quotation has been prepared this way, a site visit will be arranged to confirm the pricing should you decide to proceed.

All materials and products we install are sourced from reputable manufacturers and are backed by the applicable manufacturer warranties in addition to the protections provided under Australian Consumer Law.

On all compilable works, Roofrite issues a Building and Plumbing Commission Compliance Certificate. This is your industry backed workmanship warranty and is valid for six years. Of course, if you have any queries at any time, Roofrite is more than happy to return to review any issues.

Should you believe you need to make a warranty claim, please contact our Client Services team to discuss your situation so we can determine how best we can assist.

Recognising that some clients require essential works but the cost might be out of reach of their current savings, Roofrite can put clients in touch with HandyPay.

Handypay works by providing fixed-payment plans through Handy Finance, allowing clients to spread the cost of their works over time with weekly, fortnightly, or monthly repayments.

The process is simple. You apply online, receive a conditional approval, and if approved, Handypay pays Roofrite directly. You then make repayments to Handypay on terms that suit your income, and the process is fast, with flexible options and no impact on your credit score for the initial application.

A deposit is required upfront to secure your project in our work schedule. Because we commit our resources and labour to your project, we request a corresponding commitment from you. The deposit is then used to purchase the necessary materials so they are ready when the project begins.

Roofrite accepts payment via EFT. Credit card payment – Visa, Mastercard, or American Express – can be made over the phone and attract a small surcharge. Cash payments may be deposited directly into our account at any bank branch.